Diversity, Equity and Inclusion at Intact Insurance

Diversity, equity and inclusion (DE&I)

At Intact Insurance in Ireland and 123.ie, inclusion in 2025 means moving from representation to belonging. It’s not just about who is in the room, but whether people feel valued, trusted, and able to thrive.

We have embedded Diversity, Equity and Inclusion (DE&I) into our culture — not as a HR initiative, but as a business imperative.

Our customer base is diverse, and so our workforce must be too if we want to serve them well.

DEI Strategy

Our DEI strategy evolved in early 2025 in response to legislative and regulatory requirements as the immediate priority, followed by focus areas aligned to outputs from the employee engagement survey and inclusio.

Measurement is key, and our work with inclusio has helped us to temperature check where we are, and to hold ourselves accountable.

Our most recent survey data reported that we have colleagues from 32 different nationalities in our business, 15% racial diversity, and that neurodiversity represents 15% of our employee base. These insights allow us to make inclusion measurable and actionable.

DEI Highlights to Date

Transparency drives progress, and we firmly believe that countries and companies that publish diversity data move faster. That is why we’re committed to open reporting, like our targets through the Women in Finance Charter. The results of our annual Gender Pay Gap reporting are made available on our Company website, in line with legislative guidelines.

What has been most encouraging is seeing how far we’ve come on gender inclusion — as of October 2025, we have a 50:50 gender balance on our Executive Team, and strong female representation in our management group.

In May our DEI strategy was shortlisted for a 2025 Ireland HR Champion Award, as was our Talent Acquisition (TA) strategy. We won the Award for our TA strategy, with recognition given to the effort to bring initiatives to include the DEIS schools programme to life, and our partnership with DCU’s STEM Teacher Internship Programme, Business in the Community, the Trinity Centre for People With Intellectual Disability, AsIAm and our partnership with Back to Work Connect for returners, to life.​

Gender Diversity (at all levels!)

In Q4 2024 we launched our strategic partnership with Platform 55 to all employees across RoI and NI. The partnership aligns to our company purpose, business objectives, leadership success factors and company values, and supports our ongoing action plan working toward gender balance at all levels in the organisation.

In September, we attended the Annual Platform55 Summit. One of the highlights was our company being recognised through a member spotlight for our Trust in Leadership. As explained to the audience by Platform 55 Co-Founders Michelle O’Keeffe and Tracy Gunn, the recognition was in response to:

• the steps they have seen Intact Insurance in Ireland, and 123.ie taking to weave their thought leadership, research, masterclasses and expert webinars into our processes,
• our most recent engagement survey results where 88% of colleagues said they felt they can be their authentic selves at work, and where employees reported a result of 90% for trust in leadership, and
• where Intact Insurance in Ireland and 123.ie have incorporated the 3 CPD accredited masterclasses on Platform 55 in to the mandatory People Leader learning schedule. (Managing Family Leave, Driving Gender Equality and Leading With Empathy).

Wider DEI Breadth

• Our survey data reminds us that there’s lots of different dimensions for diversity, equity and inclusion.
• In June we hosted a Pride panel in our Dundrum head office. The event reminded us that our strength as a company comes from our people, from the authenticity we bring, the stories we share, and the courage we show in standing up for inclusion and belonging.
• The Power of Allyship to the LGBTQ+ Community was mentioned during the panel discussion, and again was a strong theme shared at the Pride march in Dublin, which saw us participate again this year in great numbers, followed by our march in Galway.
• At Intact Insurance and 123.ie we are in our 4th year of partnership with BITC for their EPIC programme, and during that time we have welcomed refugees and migrants into permanent roles —they continue to build strong careers with us, and that sends a powerful signal of what’s possible.

HR Policies, People Development and Our Rise Programme

• We promise our people the opportunity to grow with us. We are proud of our RISE programme and our Level 7 and 8 Management and Team Development programmes in association with University College Cork.
• To date we have seen 60% of participants at UCC have been female, and we have 62% female representation in our internal leadership academy.
• We continue to incorporate blind CVs as a tool in our recruitment process to help reduce potential gender bias at CV screening stages.
• We use a tool called Textio to remove bias from our job descriptions and to make the job advertisement more gender neutral. In partnership with our hiring managers, we continue to ensure broad diversity across the hiring and promotion process e.g. hold to a 50:50 gender split in the application process where possible.
• In 2023 we rolled out our Unconscious Bias Training to all employees, and this will continue annually.
• We are confident that all of our HR policies are equitable to everyone. Our family leave offering includes menopause and IVF policies, miscarriage leave, paid paternity leave, and our carers leave policy